All
the Tehsildar and Sub-Divisional Magistrate Offices issue
various types of certificates to the public for further use
for seeking employment, seeking compensation, loans, jobs etc.
On an average, Tehsil / sub-division offices issue around
25-50 certificates of different kinds to the general public
everyday. However, this number may be much higher in Tehsils
and sub-divisions.
Problems
Various
problems observed in the system of issuing the certificates
were observed:
1.
The people had to visit the Tehsil/sub-division office for
obtaining
the certificates and at times the
issuance of the certificate used to take
inordinately long time.
2.
The certificate given was not in proper format and many times
even not legible too.
3.
The officers were using different certificates formats with
total disregard to format prescribed by the government.
4.
At times, the changes in the rules or conditions in various
certificates were not adhered and different tehsildars and
sub-divisional officers were using different conditions.
5.
There was no check to ensure that the information related to
SC/ST, backward class or backward areas as it was all
dependent on the report of Patwari.
Due
to above mentioned problems; the Government took a decision to
place a system of computerisation for issuance of certificates
with following objectives:
·
Better services to the citizens by providing
immediate and fast issue of
certificate.
·
Uniform and structured format of the certificate in Colour.
· Better
enforcement of various government notifications in the
issuance of the certificates.
· List of
SC/ST Castes, Backward classes and Backward Panchayats
embedded into the system thereby ensuring better enforcement.
· Maintenance
of Databases related to certificates.
· Better
monitoring, generation of MIS & query based reports.
· Help the
staff to prepare the registers and reports in a standardized
format.
· Also the
Tehsil centres are becoming hub of e-governance centres where
in various services like issuance of RoR Nakal, property
registration are going on, it seemed appropriate to expand the
scope of services from the Tehsil centres so that in one visit
citizen may get as many services as possible. Also in 29
sub-divisions ‘Pehal’ e-governance centres are already
established and offering services like issue of driving
license, vehicle registration, with the introduction of
computerized system of issuance of certificates in these
centres again the scope of services has been enlarged.
· The
databases generated for Bonafide, domicile certificate etc.
can be used to issue the certificates to the kins of the
person without going in to the lengthy process of verification
as the blood relation have already been issued the
certificate.
· Lastly but
most importantly, though in first phase only standardized
certificates would issued but in future the issuance of
certificates would be integrated with the land records
computerisation. This will take away the dependence of people
as well as Tehsil office on Patwari as the certificates can be
issued after corroborating the information contained in land
records databases. Additionally the feature of work flow would
be introduced where in the people visiting Tehsil office, just
need to apply and rest of the work would be taken care by the
E-Praman (Phase II) application which will be made a work flow
application.
At present
following types of certificates are being issued from Tehsil
as well as
Sub-Division office:
